Account & Data Deletion

Request account deletion

Email our support team and we will delete your Protrix account and the personal data behind it. Every request is verified before anything is deleted, so tell us your name, the organisation you work for and the email address of the account.

support@protrix.global

If you can still sign in, you can file the same request from the app: open Account and tap Delete account. On the web platform it is under Settings, then Account and privacy.

1. How to request deletion

If you can still sign in, open the guard app, go to Account, then tap Delete account. That opens a prefilled support request. Nothing is deleted at that moment. Our team verifies the request and then carries out the deletion described below.

On the web platform, the same request can be filed from Settings, then Account and privacy. The same page also lets you ask for a copy of the data we hold about you.

If you no longer have access to the app, email support@protrix.global with your name, your employer or organisation, and a description of your request. We will verify your identity before making any changes.

2. Who this applies to

Protrix accounts are not self-registered. Your employer or the organisation you work for provisions your account so you can use the guard mobile app and, depending on your role, the platform. There is no public sign-up, so account and data deletion is handled as a verified request rather than an automatic self-service action.

3. What we delete permanently

Once we have verified your request, the following are deleted outright and cannot be recovered:

• your login account, so signing in with your email address and password is no longer possible;
• the push-notification registrations for the devices you used, so the app stops receiving alerts;
• the notifications the platform had addressed to you;
• the one-to-one direct messages you sent, including their content, together with the record of which conversations you had read.

4. What we strip from your profile

Your profile record cannot simply be deleted, because mission, message, event, expense and invoice records refer to it and would otherwise point at nothing. So we empty it out instead, in a single step at the moment of deletion:

• your name is replaced with a neutral placeholder;
• your email address and phone number are removed;
• your personal settings, such as theme, notification preferences and availability, are cleared;
• the account is switched off, so it can no longer be used to sign in or to read anything;
• the record is stamped as anonymised, on the date the deletion ran.

5. What we retain, and why

Some data documents a transport mission that has already been carried out, and our business clients are legally required to keep it for commercial and liability reasons. We do not delete it. It stays attached to the emptied profile record described above, so it no longer identifies you by name.

• mission records: routes, stops, timing, status changes and check-ins;
• the location trail recorded while a mission was in progress. This is separately deleted automatically 90 days after it was recorded;
• photo and file evidence, including checklist photos and expense receipts;
• invoicing data tied to executed missions;
• messages you wrote in a mission, incident or support conversation. Their content stays, because it documents what happened during the mission, and they are shown as written by a deleted user.

6. Why private messages go and mission messages stay

This is the one distinction worth being explicit about, because it is easy to read "we delete your messages" and expect more than we do.

A one-to-one conversation is private correspondence. The messages you wrote in one are yours, they document nothing operational, and we delete them outright, content included. Messages the other person wrote are theirs, and stay with their account.

A mission conversation is part of the record of a job that was carried out. It may explain a delay, a diversion, a refused load or an incident, and our clients are obliged to be able to produce that record. Those messages stay. What changes is that the author becomes a deleted user rather than a named person.

7. Verification and processing time

We verify every deletion request, whether it arrives through the app or by email, to confirm that it genuinely comes from the account holder or an authorised contact at their organisation. We aim to acknowledge requests within a few working days, and to complete the deletion within one month of verifying the request, which is the period the GDPR allows.

Deletion is irreversible. Once it has run, the account cannot be restored and the deleted data cannot be recovered.

8. Related policies

The Protrix guard app and platform are operated by Sesto Group B.V., the developer listed for Protrix on Google Play.

For the full detail on what personal data we process, our legal bases, and your rights under the GDPR, including the right to access, correct or restrict processing of your data, see our Privacy Policy. It also explains what the guard app collects while you are on shift, including location, photos and messages, and who can see it.