Legal
The terms that govern your use of our website, platform, guard mobile app and services.
Last updated: 29 July 2026
These Terms & Conditions (the "Terms") set out the rules for using the website, platform, guard mobile app and related services of Sesto Group B.V. Please read them carefully. Where you use our services under a separate written agreement, these Terms supplement that agreement; if there is a conflict, the signed agreement prevails.
Sesto Group B.V. ("Protrix", "we", "us", "our") is a private security and logistics company registered in the Netherlands, providing monitoring, escorting, transport, consultancy and intervention services for the logistics sector, together with the software platform and guard mobile app that support them.
You can reach us using the details below:
In these Terms, the following words have the meanings set out below:
By accessing or using our website, Platform, guard mobile app or Services, you confirm that you have read, understood and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organisation, you confirm that you are authorised to bind that organisation.
If you do not agree to these Terms, you must not access or use the website, Platform or Services.
The Platform is intended solely for business use. Access is invite-only: we provision accounts for our Clients and their authorised personnel, and there is no public registration or self-sign-up.
Access is role-based. Each User is granted permissions appropriate to their role and organisation, and can see only the records and actions relevant to that role. Clients are responsible for requesting, and promptly notifying us of changes to, the access their personnel require.
You are responsible for keeping account credentials confidential and for all activity that takes place under your account. You agree to:
When using the website, Platform or Services, you agree not to:
The Platform and the guard mobile app carry content written by people: mission conversations, one-to-one messages, photos, files and profile details. These standards apply to everything you post, send or upload through them, in any language, and they apply whether or not anyone complains.
You must not post, send or upload content that:
If you see content or behaviour that breaches the standards above, you can act on it yourself, immediately, without asking anyone’s permission.
To report something in the guard app, press and hold a message, or open the menu on a conversation or on a person, and choose Report. You pick a reason, which is one of spam or unwanted messages, harassment or bullying, inappropriate or offensive content, a safety concern, or something else, and you can add details. The report goes straight to our moderation queue.
To block someone, open the same menu and choose Block. Blocking stops one-to-one direct messages between you and that person in both directions. The other person is not told that you have blocked them, and you can undo it at any time from Account, then Blocked people.
Blocking someone does not remove them from a mission conversation. Mission conversations carry safety-critical operational information that must not develop holes, so their messages stay in the conversation, collapsed behind a tap, and you can open any of them whenever you need to.
You can also report content to us by email at support@protrix.global. If someone is in immediate danger, contact the emergency services first. Reporting something in the app is not a substitute for that.
Our team reviews every report. We treat a report that describes a threat to someone’s safety as urgent. We may also act on a breach of these Terms that we become aware of ourselves, without anyone having reported it.
Filing reports you know to be false, or using the reporting and blocking tools to harass someone, is itself a breach of these Terms.
Depending on what we find, we may take any of the following steps:
Subject to these Terms and any applicable Agreement, we grant the Client a non-exclusive, non-transferable, revocable right to access and use the Platform and guard mobile app for its internal business purposes during the term of the Agreement.
The guard mobile app collects operational data needed to deliver and document a mission, including location and GPS data while a guard is on duty, mission updates, messages and field media such as photographs. Clients are responsible for informing their personnel about this processing. We handle personal data as described in our Privacy Policy.
Quotes provided through our website or Platform are indicative and subject to confirmation. The scope, pricing, service levels and delivery of the Services are governed by the Agreement between Protrix and the Client.
We may decline, suspend or discontinue a service where operational, legal, safety or security considerations reasonably require it. Where practical, we will give the Client reasonable notice.
Fees for the Services are set out in the applicable Agreement or order form. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes.
Invoices are payable within the period stated in the Agreement. We may suspend access to the Services for overdue amounts after giving reasonable notice, without prejudice to our other rights.
We aim to keep the Platform and guard mobile app available at all times, but access is provided on an "as available" basis. We may carry out maintenance, updates or changes that temporarily affect availability, and we will limit disruption where reasonably possible.
We are not responsible for interruptions caused by factors outside our reasonable control, such as third-party networks, hosting providers, or your own equipment and connectivity. Support is available at support@protrix.global; service levels, if any, are set out in the Agreement.
All content, trademarks, logos, software, designs and materials made available through our website, Platform and guard mobile app are owned by Protrix or its licensors and are protected by intellectual property laws. No rights are transferred to you except the limited right to use the Services as set out in these Terms and the Agreement.
You may not copy, reproduce, modify, distribute or create derivative works from any such material without our prior written consent.
As between the parties, the Client retains all rights in the Content it provides through the Platform. The Client grants us the right to host, process and use that Content as necessary to provide the Services and as permitted by the Agreement.
Our processing of personal data is described in our Privacy Policy. Where we process personal data on a Client’s behalf in connection with the Services, we do so as a processor under the Client’s instructions, and a separate data-processing agreement applies where required by law.
The Services rely on trusted third-party providers, such as hosting, infrastructure, mapping and communication providers. We are not responsible for the availability, content or practices of third-party services, which may be governed by their own terms.
Each party may receive confidential information from the other. Both parties agree to keep such information confidential, to use it only to perform their obligations, and to protect it with reasonable care. This does not apply to information that is or becomes public through no breach, was already lawfully known, or must be disclosed by law.
We provide the Services with reasonable skill and care. Except as expressly set out in these Terms or an Agreement, and to the maximum extent permitted by law, the website, Platform and Services are provided "as is" and "as available", and we disclaim all other warranties, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.
To the maximum extent permitted by law, Protrix is not liable for indirect, incidental, special or consequential damages, or for loss of profit, revenue, data or goodwill, arising from or in connection with the use of our website, Platform or Services.
Where liability cannot be excluded, our total aggregate liability is limited to the amount of fees paid by the Client for the Services in the twelve months preceding the event giving rise to the claim, unless the Agreement states otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold Protrix harmless from claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the Services, or your infringement of the rights of any third party, except to the extent caused by our own breach or negligence.
We may suspend or terminate access to the Services with immediate effect if you materially breach these Terms or an Agreement, if you breach the Content standards, if required by law, or if continued access poses a security or safety risk. Where reasonable, we will give notice and an opportunity to remedy.
Termination of an Agreement is governed by that Agreement. On termination, your right to use the Platform ends, and we will handle any Client data in accordance with the Agreement and our Privacy Policy.
We may update the Services and these Terms from time to time, for example to reflect changes in our offering, technology or the law. We will post the updated Terms with a revised "last updated" date and, where changes are material, take reasonable steps to notify Clients. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, failures of telecommunications or utilities, governmental action, or third-party hosting outages.
These Terms are governed by the laws of the Netherlands. Any dispute arising out of or in connection with these Terms or the Services is subject to the exclusive jurisdiction of the competent court in Rotterdam, the Netherlands, unless mandatory law requires otherwise.
The following general provisions apply to these Terms:
For any questions about these Terms, contact us at support@protrix.global or by post at Sesto Group B.V., Sikkel 40B, 3274 KK Heinenoord, the Netherlands.