Help
Need a hand with the Protrix platform or app? Here's how to reach us and what to expect.
Email us at support@protrix.global with a short description of the issue, the device and app version you're using, and any screenshots that help. The more detail you share, the faster we can resolve it. For account or billing questions, include your company name so we can locate your records quickly.
Protrix accounts are invite-only and provisioned by our team. If you need access for a new colleague, can't sign in, or need a password reset, email us with your company name and we'll help. Within their own organisation, Security Managers can also create dispatcher accounts and OPS Managers can create guard accounts.
Tell us what you were trying to do, what happened instead, and when it occurred. If the issue relates to a specific mission, request, or invoice, include its reference so we can investigate without delay.
Our support team aims to reply within one business day. Urgent operational matters affecting an active mission are prioritised, so flag the urgency in your subject line.
Prefer a form? You can also reach us through our contact page.